9/14/2023 0 Comments Amazon chatbot interface![]() This will help encourage greater awareness of the technology, and likely indicates that intelligent, conversational software is another step closer to mass adoption and use.Īdvancements in artificial intelligence, coupled with the proliferation of messaging apps, are fueling the development of chatbots - software programs that use messaging as the interface through which to carry out any number of tasks, from scheduling a meeting, to reporting weather, to helping users buy a pair of shoes.įoreseeing immense potential, businesses are starting to invest heavily in the burgeoning bot economy. The sheer size of Amazon and Amazon Web Services (AWS) - the largest cloud company globally - means that a larger audience of developers and businesses will have access to build, deploy, and run conversational applications. It also puts it in the company of other tech giants like Microsoft and Facebook, which are looking to leverage their in-house expertise in the growing AI field. The apps can be launched on platforms like Facebook Messenger and eventually Slack, as well as existing communications platforms such as Twilio, Salesforce, and Zendesk, VentureBeat reports.Īmazon’s announcement strengthens its position in the burgeoning chatbot and machine-learning industry. Lex will enable developers to build all kinds of conversation applications, including chatbots and mobile and web applications. Effectively, this is the technology that powers Alexa, Amazon’s virtual assistant featured in the Echo. Lex is arguably the most important of the three announcements. ![]() This is an important feature for developers looking to build apps with voice assistants. It can distinguish between words that are spelled the same but pronounced differently, such as in “I live in Seattle” and “Live from New York,” Amazon explains.
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